Question 1

HOW LONG DOES IT TAKES TO DELIVER?

Accepted Answer

Typically, delivery takes approximately 7 days. However, in some cases, it may extend up to 30 days.

Question 2

DO YOU ACCEPT RETURNS ?

Accepted Answer

At Odnprint.com, we do not accept returns for custom or personalized metal art prints. Each piece is made to order based on your approved design, size, and finish — created exclusively for you.
Because of this customized nature, returns or exchanges are not possible once production has begun. However, if your order arrives damaged or defective, please contact us within 4 days of delivery with photos of the issue. Our team will review your case and arrange a replacement or refund if applicable.
For any assistance, reach out to us at customercare@odnprint.com.(mailto:customercare@odnprint.com)

Question 3

WHY WE DO NOT PROVIDE REFUND SERVICES?

Accepted Answer

At ODNPRINT, we take pride in delivering high-quality products that meet our customers' expectations. We understand that there may be instances where customers are dissatisfied with their orders, and while we strive to resolve any issues promptly, we do not offer refunds on our products.
Our products are custom-made to order, which means that once an order has been placed, it cannot be cancelled or refunded. This is because our production process begins as soon as an order is received, and we cannot reuse or resell custom-made products.
We encourage our customers to carefully review their orders before submitting them to ensure that they have provided accurate information and selected the correct products and options. If there are any issues with an order, we will work with our customers to find a satisfactory resolution that meets their needs.
 
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team, and we will be happy to assist you.

FAQ